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Customer Service

Customer service information

For questions pertaining to your order or account information, please email us at You can also call us at +1 (202) 530-3930 between the hours of 9 am – 5 pm EST, Monday through Friday.

Shipping, processing and handling

All orders received before 1:30 pm EST Monday through Friday will be processed the next business day, in the order in which they are received. Orders received after 1:30 pm EST, during weekends or holidays, will be processed within two business days. Free shipping with orders over $35 ($5.99 below $35) in the US and Canada only, with the exclusion of Alaska, Hawaii, Military Addresses, & U.S. Territories*. There is a $10 surcharge for these areas off of our published rates. Our shipping and handling charges are as follows:

Shipping Method Cost Estimated Delivery

USPS First Class

Free with orders over $35 ($5.99 below $35)

5 - 8 business days

USPS Priority


2 - 3 business days


For faster shipping please order from our Amazon shop. 

See Amazon 

*U.S. Territories include: American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico, and the U.S. Virgin Islands

Order status

Once you place an order on our website, you will receive an order confirmation email. You will receive a second confirmation email once your order has been shipped. In addition, you may check on the status of your order at any time on our Website by logging in to your account (My Account). You may contact us at any time for additional information on the status of your order, by email or phone at +1 (202) 530-3930.

Minimum order

There is no minimum order requirement for retail purchase. There is however a $150 minimum order requirement for wholesale purchase.

What is your return policy?

We love the results from the formulas developed by Dr. Polla and think you will, too. If you don’t enjoy your first purchase from Alchimie Forever, let us know so that we can help you return or exchange your products within 30 days of receipt for a full refund.

In fact, we’re so confident that you’ll love Alchimie Forever that we’ll even cover the cost of return shipping if you choose not to keep your first order.

Please note that we’re not able to accept returns or exchanges for orders shipped internationally or for travel sizes. In addition, expedited shipping fees are non-refundable.

Sales Tax

Internet sales to individuals residing within DC and MD are subject to sales tax.

Payment and security

We accept Visa, Mastercard, and American Express. All credit card and order information entered in the site is encrypted, using industry-standard technology, until it reaches our customer service department.

International orders

Currently, Alchimie Forever ships products only in the US, Canada and Switzerland.


We include samples with all internet orders. Enjoy!

Technical Problems

Please report all technical problems to We apologize for any inconvenience caused by technical problems.