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Customer Service

Customer service information

For questions pertaining to your order or account information, please email us at customerservice @ alchimie-forever dot com. You can also call us at (+1-202) 530-3930 between the hours of 9 am – 5 pm EST, Monday through Friday.

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Shipping, processing and handling

All orders received before 1:30 pm EST Monday through Friday will be processed the next business day, in the order in which they are received. Orders received after 1:30 pm EST, during week-ends or holidays, will be processed within two business days. Free shipping is available in the USA only, with the exclusion of Alaska, Hawaii, and Puerto Rico. There is a $10 surcharge for these areas off of our published rates. Our shipping and handling charges are as follows:

 

Shipping method

Expected delivery time

Price

USPS 1st Class

5-8 business days

Free

USPS Priority 

2-3 business days

$15.00

Overnight

 

For faster shipping please order from our Amazon store.

See Amazon. 

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Order status

Once you place an order on our Website, you will receive an order confirmation email. You will receive a second confirmation email once your order has been shipped. In addition, you may check on the status of your order at any time on our Website by logging in to your account (My Account). You may contact us at any time for additional information on the status of your order, by email (customerservice @ alchimie-forever dot com) or phone at (+1-202) 530-3930.

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Ordering by phone

To order by phone using a major credit card, please call (+1-202) 530-3930 between 9 am and 5 pm EST Monday through Friday.

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Ordering by mail

We do not accept orders by mail. Please call (+1-202) 530-3930 between 9 am and 5 pm EST Monday through Friday to place your order.

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Minimum order 

There is no minimum order requirement.

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Returns, exchanges, cancellations

We do not accept any exchanges or returns except in the case of a damaged product. In the case of a damaged product return, we must notified of this damage within 5 days of delivery of the product in order to process the exchange. In case of damaged product, we will only exchange the product for the exact product ordered. We do not pay for return shipping.

Once an order has been placed on our website, it cannot be cancelled.

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Sales Tax

Internet sales to individuals residing within DC, MA, and CA are subject to sales tax.

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Payment and security

We accept Visa, Mastercard, and American Express. All credit card and order information entered in the site is encrypted, using industry-standard technology, until it reaches our customer service department. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call us at (+1-202) 530-3930.

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International orders

Currently, Alchimie Forever ships products only in the continental US and in Canada. In Geneva, Switzerland, you may purchase our products at Forever Laser Institut (4 Place du Molard or 56 Rue du Rhône, 1204 Geneva, Switzerland), or by calling +41-22-593-8036. If you are located outside of the continental US or Switzerland, and would like to purchase our products, please email us at customerservice @ alchimie-forever dot com.

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Samples

We include samples with all internet orders. Enjoy!

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Technical Problems

Please report all technical problems to customerservice @ alchimie-forever dot com. We apologize for any inconvenience caused by technical problems.

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